I originally wrote this article about law firms and KM last month, but a conversation with “Ernie” last week, today’s link to the Global Counsel article, and an e-mail I just got from Buzz prompted me to include another link. I tweaked it just a bit, but it’s basically the same piece. Like Ernie, I think the compensation model has to change before we can see dramatic progress in this arena. Clients need to be more proactive in demanding that firms change (see this post about Cisco for one indication of how this might happen). But firms should take a leadership position in proactively addressing the root of the problem. The ones that do will be rewarded with more strategic, more valuable work.
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